Quick answer
Power in both the Township of Langley and the City of Langley comes from BC Hydro, so outages are checked and reported the same way everywhere in Langley. First check your breaker panel. Then look for your street on BC Hydro's outage map or outage list at bchydro.com. If your outage is not listed, call 1 800 BCHYDRO (1 800 224 9376), dial *HYDRO (*49376) on your mobile, or report it online through MyHydro. If you see a downed power line, stay back at least 10 metres and call 911.
Outages in Langley are usually caused by wind storms, trees on lines, snow and ice, car crashes and animals. "Langley" is two separate municipalities, the Township of Langley and the City of Langley. BC Hydro handles power for both, but roads, fallen trees on public land and local emergency updates go to your own municipality. All information was checked on BC Hydro, tol.ca, langleycity.ca and gov.bc.ca on September 25, 2026.
Safety: BC Hydro says to always assume a downed, sagging, low-hanging or damaged power line is live, even if it is not sparking or making any sound. Stay back at least 10 metres (33 feet), about the length of a city bus, keep others back, and dial 911.
Township of Langley or City of Langley: which one are you in?
Both use "Langley" in mailing addresses, so the address alone does not always tell you. The easiest check is your property tax notice or utility bill, which comes from the municipality you live in. Renters can ask their landlord.
- Township of Langley is the large, mostly rural municipality. It stretches from the Fraser River to the U.S. border, and from 196 Street (the Surrey border) east to 276 Street (the Abbotsford border). Communities such as Aldergrove, Brookswood, Fort Langley, Murrayville and Walnut Grove are in the Township.
- City of Langley is the smaller municipality on the west side, next to Surrey. The Township's own boundary description notes that the City of Langley borders it in the west instead of Surrey in places.
Step 1: Check if it is only your home
- Check your breaker panel or fuse box. A tripped breaker can look like an outage.
- Look outside. If street lights and neighbours are also dark, it is probably a wider outage.
- Apartment or condo? If only your unit is out, BC Hydro asks you to report it to your building manager or owner.
Step 2: Check the BC Hydro outage map or list
BC Hydro's searchable outage list and outage map both work on a phone. Search your street or community to see whether your outage is known and whether a restoration estimate is posted. BC Hydro also posts updates on X at @BCHydro.
Step 3: Report it if it is not listed
- Call 1 800 BCHYDRO (1 800 224 9376)
- Dial *HYDRO (*49376) on your mobile phone
- Log in to MyHydro and report it online
Renting and no account number? You can still report by phone. When asked for an account number, stay on the line and you will be connected to an agent.
Saw a bright flash or heard a loud bang before the power went out? Tell BC Hydro. It helps crews find the cause.
Who to call for other storm problems in Langley
BC Hydro handles power lines and outages. Your municipality handles roads, drainage, water and trees on public land.
| Problem | Township of Langley | City of Langley |
|---|---|---|
| Power outage or hanging power line | 1 800 BCHYDRO or *49376 | 1 800 BCHYDRO or *49376 |
| Fire, injury, downed line, life-threatening danger | 911 | 911 |
| Roads, drainage, utilities (business hours) | 604-532-7300, Monday to Friday, 8:30am to 4:30pm | Engineering 604-514-2997, Monday to Friday, 8:30am to 4:30pm |
| After-hours urgent municipal problem (e.g. water main break, flooding) | 604-543-6722 (after hours, weekends, stat holidays) | 604-543-6722 (standby crews reached through Surrey Fire dispatch) |
| Non-urgent issue such as a fallen tree | Township online Report a Problem form | City online Request For Service |
What to do while the power is out
BC Hydro asks customers to:
- Turn off electric heaters and major appliances, and unplug sensitive electronics.
- Turn off all lights except one inside and one outside, so you and the crews know when power is back.
- Check on family, friends and neighbours, especially older people.
- In cold weather, keep doors and windows closed. Watch for updates from your municipality about warming centres.
- Use LED candles. If you use real candles, keep them in proper holders, away from kids and pets, and never leave them unattended.
- Save phone battery: use sleep mode, Airplane mode and low screen brightness.
The Township adds: close off extra rooms to keep heat in one area, and turn down the thermostat.
Fridge and freezer food safety
Keep the fridge and freezer doors closed. BC Hydro gives these guidelines:
| Appliance | How long it stays cold (doors closed) |
|---|---|
| Full fridge | About 4 hours |
| Full freezer | Up to 48 hours |
| Half-full freezer | About 24 hours |
After a long outage, BC Hydro says to check your fridge and freezer and to cook or compost any frozen food that has started to defrost right away.
Generators, heaters and carbon monoxide
Safety: BC Hydro says to only run a portable generator outdoors, where the exhaust cannot get into your home, and never plug it into a standard household outlet. Never use a barbecue or camping stove indoors. PreparedBC adds: never heat your home with a gas stovetop or oven, and never try to heat your home with outdoor propane heaters. If your carbon monoxide alarm goes off or you suspect CO poisoning, get outside into fresh air right away and call 911.
PreparedBC recommends installing carbon monoxide alarms and having a licensed contractor service your fireplace or furnace every year before winter.
Downed lines and trees
BC Hydro says electricity from a fallen line spreads through the ground like ripples in water, dropping to zero at around 10 metres.
- Never touch or try to move a downed line.
- Stay away from anything touching a line, such as a tree, car or fence. It can be energized.
- If someone gets a shock and may still be touching the source, do not touch them. Stay back 10 metres and call 911.
- For a storm-damaged tree on Township property, use the Township's online Report a Problem form. In the City, use the Request For Service form for non-emergency issues like fallen trees.
Get ready before the next storm
BC Hydro and PreparedBC both recommend being able to look after yourself for at least 72 hours. PreparedBC suggests planning for three days to two weeks.
- Water: PreparedBC suggests four litres per person per day for drinking and sanitation.
- Food: a three-day supply of non-perishable, ready-to-eat food and a manual can opener.
- Light and power: flashlights or headlamps, extra batteries, a battery or crank radio, and an external power bank.
- Other items: first-aid kit, medications, warm clothing, blankets and cash.
- Around the home: the Township suggests pruning dead branches, tying down garbage cans and patio furniture, and clearing catch basins and drains.
Tip: If someone at home depends on powered medical equipment, plan a backup now. PreparedBC suggests contacting your supplier or health authority for advice, and having a plan to stay with someone who has power during a long outage.
How to get local emergency updates
The Township and the City run separate emergency programs. The Township gave notice in 2023 that it was leaving the former joint Langley Emergency Program.
- Township of Langley: during an emergency, the Township says to check tol.ca often and follow its social media. You can also subscribe to its eNewsletters. The Township also suggests signing up for Environment Canada's public weather alerts.
- City of Langley: the Langley City Emergency Program can be reached at 604-514-2820. The City offers eNewsletters for updates on what is happening in Langley City.
We did not find a separate emergency text-alert sign-up on either municipality's emergency pages.
Live in Surrey instead? See our guide to a BC Hydro power outage in Surrey.
Frequently Asked Questions
What number do I call for a power outage in Langley?
Call BC Hydro at 1 800 BCHYDRO (1 800 224 9376), or dial *HYDRO (*49376) on your mobile. This is the same for the Township and the City of Langley.
Where is the Langley power outage map?
Use BC Hydro's outage map or outage list at bchydro.com. Search your street or community.
Does the Township or the City of Langley fix power outages?
No. BC Hydro supplies power and repairs lines in both. The municipalities handle roads, drainage, water and trees on public land.
How long will food last in my freezer during an outage?
BC Hydro says a full freezer keeps food frozen for up to 48 hours and a half-full freezer for about 24 hours, if you keep the door closed. A full fridge keeps food cold for about four hours.
Who do I call after hours about flooding or a water main break in Langley?
Both the Township and the City list 604-543-6722 for after-hours urgent municipal problems. For anything life-threatening, call 911.
Official sources
- Outage map — BC Hydro
- Outage list — BC Hydro
- What to do during a power outage — BC Hydro
- Safe distance from downed power lines — BC Hydro
- Prepare your home for an outage — BC Hydro
- Get prepared for a power outage — PreparedBC, Government of B.C.
- Extreme weather and readiness — Township of Langley
- Emergency services and safety — Township of Langley
- About the Township — Township of Langley
- Langley City Emergency Program — City of Langley
- Township of Langley served notice to withdraw from Joint Langley Emergency Program (2023) — City of Langley
- Contact us and after-hours contact — City of Langley
General information only, not professional advice. Rules and prices change, so check the official sources above before you act. Spotted something out of date? Tell us.