Quick answer
Call 911 for any fire, medical emergency, crime in progress or when anyone is in danger, or if you are not sure. For non-urgent police matters in Surrey, call Surrey Police Service at 604-599-0502. Surrey Fire Services' non-emergency line is 604-543-6700. BC Poison Control is 1-800-567-8911 or 604-682-5050, 24 hours. For health advice, call 8-1-1. Smell gas? Go outside, then call FortisBC at 1-800-663-9911 or 911.
These are the numbers Surrey residents need most, plus police numbers for Langley, Delta and White Rock. We copied every number from official City, police, health and utility websites on September 25, 2026. The sources are linked at the bottom.
Most important numbers
| Situation | Number | Available |
|---|---|---|
| Fire, medical emergency, crime in progress, anyone in danger | 911 | 24/7 |
| Surrey police, not an emergency | 604-599-0502 | Surrey Police Service non-emergency line |
| Possible poisoning (medicine, chemical or other substance) | 1-800-567-8911 or 604-682-5050 | 24 hours |
| Health advice, speak to a nurse | 8-1-1 (TTY: 7-1-1) | Nurses 24/7 |
| Thoughts of suicide | 9-8-8 (call or text) | 24/7 |
| Mental health support line | 310-6789 (no area code) | 24/7 |
| Smell of natural gas | FortisBC 1-800-663-9911, or 911 | 24 hours |
| Power outage not on BC Hydro's list | 1-800-224-9376 or *49376 on a mobile | Check the outage list first |
| Downed power line | 911 | 24/7 |
| Water main break in Surrey | 604-591-4152 | Weekdays, business hours |
| Water main break in Surrey, after hours | 604-591-4431 | Weekdays after 4:30pm, Saturday and Sunday |
| Surrey Fire Services, not an emergency | 604-543-6700 | Non-emergency reports and general questions |
| Surrey bylaw and animal control | 604-591-4370 | Animal officers 8am to 6pm |
| Surrey City Hall | 604-591-4011 | Monday to Friday, 8:30am to 4:30pm |
When to call 911 and when to use a non-emergency line
BC Emergency Health Services (BCEHS) says to call 911 when you need an immediate emergency response. Its medical examples include chest pain, trouble breathing, loss of consciousness, signs of a stroke, a severe allergic reaction and major bleeding.
Surrey Police Service (SPS) says to call 911 when:
- a crime is in progress or has just happened, such as a fight, a break-in or an impaired driver
- there is an immediate threat to someone's life or safety
- there has been a serious accident
- someone is in crisis
Use the non-emergency line, 604-599-0502, when no one is in danger and no suspects are present. SPS examples include a noise complaint, vandalism, or a vehicle broken into while you were shopping.
Safety: Both SPS and BCEHS say that if you are unsure whether it is an emergency, call 911. When you call, be ready to give the exact location, including any apartment number and access code.
If you are deaf, hard of hearing or speech impaired, SPS says you can text 911, but you must register for Text 9-1-1 before you need it.
Police non-emergency numbers
Surrey Police Service
Surrey Police Service became Surrey's police of jurisdiction on November 29, 2024, taking over from the RCMP. SPS says the main numbers did not change: 911 for emergencies and 604-599-0502 for non-emergencies. RCMP officers still provide temporary support until the transition is complete.
| Office | Address | Public hours |
|---|---|---|
| SPS Headquarters | 14355 57 Avenue | Monday to Saturday, 8am to 6pm |
| Whalley/City Centre (District 1) | 10720 King George Boulevard | Monday to Friday, 9am to 5pm |
| Newton (District 3) | 7235 137 Street | Monday to Friday, 9am to 5pm |
The Guildford, Cloverdale and South Surrey offices are temporarily closed to the public. SPS takes traffic complaints through an online Traffic Service Request form. Anonymous tips go to Crime Stoppers at 1-800-222-8477. Surrey Victim Services is 604-599-7600.
Langley, Delta and White Rock
| Police | Non-emergency | Address |
|---|---|---|
| Langley RCMP (City and Township) | 604-532-3200 | 22180 48A Avenue, Langley |
| Delta Police Department | 604-946-4411 | 4455 Clarence Taylor Crescent, Delta |
| White Rock RCMP | 778-545-4800 | 15299 Pacific Avenue, White Rock |
Langley City says the Langley RCMP's online crime reporting is for lost items, thefts or vandalism under $5,000 when there is no witness or suspect.
Surrey Fire Services
Surrey Fire Services says to call 911 for any emergency and 604-543-6700 to report non-emergencies or ask general questions. For burning rules, call the Fire Prevention Division at 604-543-6780.
Surrey fire hall locations
| Fire hall | Address |
|---|---|
| Fire Hall 1 | 8767 132 Street |
| Fire Hall 2 | 13079 104 Avenue |
| Fire Hall 4 | 14586 108 Avenue |
| Fire Hall 5 | 10042 176 Street |
| Fire Hall 6 | 9049 152 Street |
| Fire Hall 8 | 17572 57 Avenue |
| Fire Hall 9 | 14901 64 Avenue |
| Fire Hall 10 | 7278 132 Street |
| Fire Hall 11 | 12863 60 Avenue |
| Fire Hall 12 | 2610 128 Street |
| Fire Hall 13 | 15155 18 Avenue |
| Fire Hall 14 | 2016 176 Street |
| Fire Hall 15 | 18915 64 Avenue |
| Fire Hall 17 | 15329 32 Avenue |
| Fire Hall 18 | 8091 164 Street |
What Surrey Fire Services can help with
- Free smoke alarms: if you live in a single-family home, duplex or townhouse without a working smoke alarm, Surrey Fire Services will install a free battery-powered one. You can also request a free HomeSafe inspection of your alarms and fire safety.
- Burning rules: open burning, including backyard fires, fire pits and chimineas, is not allowed in Surrey. Propane and natural gas fire pits are the exception. Burning permits are only for farm properties.
Tip: Surrey Fire Services suggests testing your smoke alarms once a month, changing batteries every six months and replacing each alarm every 10 years.
Poison control and health lines
The BC Drug and Poison Information Centre's 24-hour line is 1-800-567-8911 or 604-682-5050, with interpreting in over 150 languages. The centre says to call 911 right away if the person is unconscious, having a seizure, having trouble breathing or has chest pain.
HealthLink BC at 8-1-1 connects you with navigators and registered nurses 24/7, and pharmacists from 5pm to 9am daily, with translation in over 130 languages. BCEHS lists 7-1-1 as the TTY number for people who are deaf or hard of hearing.
BCEHS lists 604-872-5151 as its Lower Mainland non-emergency contact. If an ambulance is needed, BCEHS says to call 911. For help choosing a hospital or urgent care centre, see our Surrey hospitals and emergency guide.
Crisis and mental health lines
- 9-8-8 Suicide Crisis Helpline: call or text, 24/7.
- 310-6789: free, confidential mental health support line, 24/7, no area code.
- 1-800-784-2433 (1-800-SUICIDE): listed on the BC government's crisis lines page.
- 310-1234: the helpline for children and youth, available 24/7.
- 2-1-1: call or text for referrals to social and community services, 24/7.
- Fraser Health mental health and substance use services: 1-800-314-0999.
If someone is in immediate danger of hurting themselves, call 911.
Gas, power and water emergencies
Gas smell: FortisBC says a rotten egg smell could be a leak. Stop what you are doing and don't use your cellphone, light a match or flip switches. Go outside, leaving the door open, then call FortisBC at 1-800-663-9911 (24 hours) or 911.
Power outage: check BC Hydro's outage list or map first. If your outage isn't listed, call 1-800-224-9376 or *49376 on your mobile, or report it through MyHydro. More steps are in our BC Hydro power outage guide.
Safety: BC Hydro says to treat any downed or damaged power line as live, even if it isn't sparking. Stay at least 10 metres (33 feet) back, about the length of a city bus, and call 911.
Water main breaks: the City of Surrey takes reports of water main and service connection breaks and emergency shut-offs at 604-591-4152. On weekdays after 4:30pm or on weekends, call 604-591-4431. The City also takes reports of flooding, broken traffic signals, missing stop signs and dangerous potholes at 604-591-4152.
City of Surrey numbers
- City Hall: 604-591-4011, 13450 104 Avenue. Open Monday to Friday, 8:30am to 4:30pm, closed weekends and statutory holidays.
- Bylaw and animal control: 604-591-4370 for noise, animal issues and illegal construction. Officers respond to stray and injured animals, dogs at large and dog bites from 8am to 6pm. For noise rules, see our Surrey noise bylaw guide.
- Surrey Animal Resource Centre: 604-574-6622, 17944 Colebrook Road (off Highway 15), for lost and found pets and adoptions. Reception is open 11am to 5pm daily.
- Waste collection: 604-590-7289.
Frequently Asked Questions
What is the Surrey police non-emergency number?
604-599-0502, the Surrey Police Service non-emergency line. Call 911 if a crime is happening now or anyone is in danger.
Is the Surrey RCMP non-emergency number still the same?
Yes. Surrey Police Service took over on November 29, 2024, and says the numbers did not change: 911 and 604-599-0502.
What is the number for poison control in BC?
1-800-567-8911 or 604-682-5050, 24 hours. Call 911 if the person is unconscious, having a seizure or struggling to breathe.
What is the Surrey fire department non-emergency number?
604-543-6700 for Surrey Fire Services. For questions about burning rules, call the Fire Prevention Division at 604-543-6780.
Where are the fire halls in Surrey?
The City lists 15 fire halls, shown in the table above, from Fire Hall 1 at 8767 132 Street to Fire Hall 18 at 8091 164 Street.
What is the Surrey bylaw phone number?
604-591-4370, for noise, animal complaints and illegal construction.
Who do I call about a water main break in Surrey?
Call 604-591-4152. On weekdays after 4:30pm or on weekends, call 604-591-4431.
Official sources
- Contact Us — Surrey Police Service
- Make a Report — Surrey Police Service
- When To Call Police? — Surrey Police Service
- Policing Transition — Surrey Police Service
- Contact Langley RCMP — RCMP
- Langley RCMP — City of Langley
- Delta Police Department
- Contact White Rock RCMP — RCMP
- Contact Surrey Fire Services — City of Surrey
- Fire Hall Locations — City of Surrey
- HomeSafe Program & Smoke Alarms — City of Surrey
- Burning Regulations & Permits — City of Surrey
- BC Drug and Poison Information Centre
- HealthLink BC
- When to Call 9-1-1 — BC Emergency Health Services
- Contact — BC Emergency Health Services
- Find Mental Health and Substance Use Services — Government of BC
- Get help with mental health — Government of Canada
- Gas leaks and odour — FortisBC
- During a power outage — BC Hydro
- Safe distance from downed power lines — BC Hydro
- Water — City of Surrey
- Contact the City of Surrey — City of Surrey
- Animals — City of Surrey
- Surrey Animal Resource Centre — City of Surrey
General information only, not professional advice. Rules and prices change, so check the official sources above before you act. Spotted something out of date? Tell us.